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Privacy Policy

How we collect, use and protect your data

AML/KYC PolicyPrivacy PolicyUser Agreement

Privacy Policy

1. Privacy Policy

  • 1.1. In order to carry out an exchange, purchase or sale of electronic money or cryptocurrency, the service requests personal data from the user, which it undertakes to store in encrypted form and not to transfer to third parties, except in the situations mentioned in clauses 1.4., 1.5. of this agreement.
  • 1.2. Transactions on applications received from clients, as well as the transfer of client data from them to the service, are carried out through a special encrypted SSL channel.
  • 1.3. If it becomes necessary, the Service reserves the right to collect additional information about the user on its own initiative by any means that do not contradict the law. In any case, any information collected about the client will not be transferred to third parties. Exceptions - clauses 1.4, 1.5 of this Agreement.
  • 1.4. The transfer of personal data of clients, as well as details of their transactions, may be transferred by a court decision, an official request received in writing from law enforcement agencies, as well as on the service's own initiative. In this case, the confidential status of such data will be preserved.
  • 1.5. The details of the transaction made by the user may be transferred by the e-crypto service at the official request of the Electronic Payment System if the purpose of such a request is to conduct an internal investigation.
  • 1.6. Any data that the service receives from users shall be further stored in its database for 3 years after the last transaction made by the user. The same applies to the details of their transactions.

2. Subject of the Privacy Policy

  • 2.1. This Privacy Policy establishes the obligations of the Site Administration to not disclose and ensure the regime of protection of the confidentiality of personal data that the User provides at the request of the Site Administration when registering on the site or when applying for electronic currency exchange.
  • 2.2. The personal data allowed for processing under this Privacy Policy shall be provided by the User by filling out the registration form on the e-Crypto Website in the “Personal Account” section and shall include the following information:
    • 2.2.1. Last name, first name of the User;
    • 2.2.2. Contact phone number of the User;
    • 2.2.3. e-mail address;
    • 2.2.4. Passport series and number;
    • 2.2.5. Telegram login.
  • 2.3. e-Crypto protects the Data that is automatically sent in the process of visiting the pages:
    • IP address;
    • information from cookies;
    • information about the browser (or other program that provides access to the display of advertising);
    • Time of access;
    • page address;
    • Referrer (address of the previous page).
  • 2.3.1. Disabling cookies may result in the inability to access parts of the e-Crypto website that require authorization.
  • 2.3.2. e-Crypto collects statistics on the IP addresses of its visitors. This information is used to identify and solve technical problems, to control the legality of financial payments made.
  • 2.4. Any other personal information not specified above (purchase history, browsers and operating systems used, etc.) is subject to secure storage and non-disclosure, except as provided in clauses 3.2. and 3.3. of this Privacy Policy.

3. Methods and terms of personal information processing

  • 3.1. The processing of the User's personal data is carried out without any time limit in any legal way, including in personal data information systems using automation tools.
  • 3.2. The User agrees that the Site Administration has the right to transfer personal data to third parties, in particular electronic payment systems, financial organizations (banks) solely for the purpose of fulfilling the User's order placed on the e-Crypto website.
  • 3.3. The User's personal data may be transferred to the authorized public authorities of the European Union only on the grounds and in the manner prescribed by the legislation of the European Union.
  • 3.4. In case of loss or disclosure of personal data, the Site Administration shall inform the User about the loss or disclosure of personal data.
  • 3.5. The Website Administration shall take the necessary organizational and technical measures to protect the User's personal information from unauthorized or accidental access, destruction, alteration, blocking, copying, distribution, as well as from other illegal actions of third parties.
  • 3.6. The Site Administration together with the User shall take all necessary measures to prevent losses or other negative consequences caused by the loss or disclosure of the User's personal data.

4. Obligations of the parties

  • 4.1. The User is obliged to:
    • 4.1.1. Provide information about personal data necessary to use the e-crypto website.
    • 4.1.2. Update, supplement the provided information about personal data in case of changes in this information.
  • 4.2. The site administration is obliged to:
    • 4.2.1. Ensure that confidential information is kept confidential, not disclosed without the prior written permission of the User, and not to sell, exchange, publish or disclose in any other way the transmitted personal data of the User, except for clauses 3.2. and 3.3. of this Privacy Policy.
    • 4.2.2. Take precautions to protect the confidentiality of the User's personal data in accordance with the procedure generally used to protect this type of information in the existing business environment.
    • 4.2.3. To block personal data related to the respective User from the moment of application or request of the User or his legal representative or authorized body for protection of the rights of personal data subjects for the period of verification, in case of detection of inaccurate personal data or illegal actions, with the exception of clauses 3.2. and 3.3.

5. Responsibility of the parties

  • 5.1. The Site Administration, which has not fulfilled its obligations, shall be liable for losses incurred by the User in connection with the misuse of personal data in accordance with the legislation of the European Union, except as provided for in clauses 3.2., 3.3. and 5.2. of this Privacy Policy.
  • 5.2. In case of loss or disclosure of Confidential Information, the Site Administration shall not be liable if this confidential information:
    • 5.2.1. Became public domain before its loss or disclosure.
    • 5.2.2. Was received from a third party before it was received by the Site Administration.
    • 5.2.3. Was disclosed with the consent of the User.

6. Dispute resolution and the procedure for accepting claims

  • 6.1. Any disagreements regarding e-Crypto services shall be resolved by negotiation between e-crypto management and the client, based on the clauses of the current agreement.
    • 6.1.1. All complaints from clients are accepted by e-Crypto in electronic form by sending a dispute notification.
  • 6.2. If the parties fail to resolve the dispute through negotiations, they will continue to resolve it in accordance with the laws applicable at the e-Crypto registration address.

Important!

The Website Administration has the right to make changes to this Privacy Policy without the User's consent.

The new Privacy Policy shall come into force from the moment it is posted on the e-Crypto website, unless otherwise provided by the new version of the Privacy Policy.

All suggestions or questions regarding this Privacy Policy should be reported through the feedback form.

The current Privacy Policy is posted on the page at e-Crypto.