Security

User Agreement

Rules and conditions for using e-crypto service

AML/KYC Policy Privacy Policy User Agreement

Agreement

1. Terms and definitions

1.1. e-Crypto service – a system of providing Internet services for the exchange of electronic assets and electronic funds.
1.2. The Service website – https://www.ee-crypto.com/.
1.3. User – any individual who uses the services of the e-Crypto Service and accepts the terms of the Agreement.
1.4. Payment System – a software product created by a third party, which is a mechanism for implementing the accounting of monetary and/or other obligations, payment for goods and services on the Internet, as well as organizing mutual settlements between its users.
1.5. Electronic Assets – a monetary and/or other obligation between the developer of this currency and its user, expressed in a digital way.
1.6. Payment/transaction – a transfer of electronic and/or other currency from the payer to the recipient.
1.7. Application – an expression of the User's intention to use one of the services offered by the Moneta365 Service by filling out an electronic form through the Service's website, on the terms described in the Agreement and specified in the parameters of this Application.
1.8. Source Currency – an electronic asset that the User wishes to sell or exchange.
1.9. Source Account – a wallet number or any other designation of the User's account in the Payment System from which the Source Currency was sent.
1.10. Final Currency – an electronic asset that the User receives as a result of the sale or exchange of the Source Currency.
1.11. Final Account – a wallet number or any other designation of the User's account in the Payment System to which the resulting currency will be sent.
1.12. Currency Reserve – the amount of a certain Electronic Asset available to the e-Crypto Service at the time of creating the Application.
1.13. Currency Exchange – exchange of electronic currency of one payment system for electronic currency of another payment system.
1.14. Rate – the value ratio of two electronic assets in the exchange.

2. Subject of the agreement

2.1. The subject of this agreement is to provide e-Crypto users with a number of services, namely:
- Services for exchanging one electronic currency for another or for money in another form.
- Services for the sale of electronic money.
- Services for the purchase of electronic money.

3. Services and the way they are provided

3.1. The User shall order the services of the Service by sending an Application through the Website of the Service.
3.2. The User shall manage the process of exchanging digital and electronic currencies or obtaining information on the progress of the transaction using the appropriate user interface located on the Service Website.
3.3. The e-Crypto Service shall execute the Applications in accordance with the terms and conditions of the respective payment systems.
3.4. The e-Crypto Service is not a party to the agreement between the Payment System and the Payment System Client and is not responsible for the actions of another Payment System. The rights and obligations of the Payment System and its Clients shall be governed by the terms of service of the respective Payment Systems.
3.5. The Service does not require certification that the sender and the recipient of funds involved in the Transaction are the same person, the e-Crypto Service is not a party to the relationship between the sender and the recipient of digital or electronic currencies.
3.6. By using the services of the Service, the User confirms that he legally owns and disposes of the money and digital currency involved in the relevant transaction.
3.7. The User undertakes to independently calculate and pay all taxes required by the tax legislation at the User's location.

4. Cost of services

4.1. The cost of the Service is set by the management of the Service and published on the website of the Service.
4.2. The Service has the right to independently change the exchange rates of electronic currencies and fees charged at any time unilaterally, which shall be notified to the Service Users by posting information about these changes on the Service website.
4.3. The Application created by the User on the Service website shall indicate the Exchange Rate, the amount of the commission charged by the relevant Payment System for the Transaction, as well as the total amount of funds transferred and received or electronic currency.

5. Rules for using an account on the e-Crypto website

5.1. By registering on the Site, you consent to the transfer of accurate data about yourself to e-Crypto in accordance with the registration procedure on the Site.
5.2. We may conduct additional checks of your information and request from you any necessary documentation and data related to the exchange (passport, card photo, video verification of the User, receipt of sending funds and other necessary data) for any reason related to your use of the services and/or as supporting evidence for any information you provide. If the conditions for providing documents are not met, the Service has the right to refuse to provide services and initiate a refund to the sender's details within seven banking days.
5.3. The administration of the e-Crypto service may at any time and at its sole discretion refuse you the opportunity to open an Account, restrict the Account or suspend any transaction until the end of the review of any information provided by you.
5.4. You acknowledge that you are responsible for maintaining the strict confidentiality of your Account information, including your password, and for all activities and transactions posted on it.
5.5. You agree that you will not use the Services for any criminal activity, including money laundering, illegal gambling, or terrorist financing. In addition, you warrant that you will not use methods to conceal the location from which you access the Site and that you will provide the Service with your exact and valid location upon request. If the Service, in its sole discretion, determines that the activity on your Account is suspicious or related to any prohibited activity or illegal transaction, the Company may suspend your Account, block any outstanding transactions, and reject any subsequent transactions.

6. Terms and conditions on which the e-Crypto service provides its services to users

6.1. By submitting an Application, the User authorizes, and the e-Crypto Service on its own behalf and at the expense of the User, performs actions to exchange the Electronic Currency of one Payment System (Source Currency) for the Electronic Currency of another Payment System (Resulting Currency) selected by the User.
6.2. The User undertakes to transfer (transfer) the Source Currency in the amount specified in the Application, and the e-Crypto Service, upon receipt of the relevant Electronic Currency, undertakes to transfer (transfer) to the User the Resulting Currency calculated at the Rate and in accordance with the Service tariffs.
6.3. Within the time allotted by the Regulations (depending on the direction of exchange) from the moment of receipt of funds from the User in the amount specified in the relevant Application, the Service is obliged to transfer (transfer) the Received Electronic or fiat currency to the details and in the amount specified by the User in the Application, unless this is prevented by force majeure.
6.4. The obligation of the e-Crypto Service to transfer (transfer) the Electronic Currency to the User shall be deemed fulfilled at the moment the Electronic Currency is debited in the relevant Payment System from the account of the e-Crypto Service, which is recorded in the transaction history of the relevant Payment System.
6.5. The e-Crypto Service has the right to cancel the Application created by the User if the funds in the amount of the Source Currency are not credited to the Service account within 30-90 minutes.
6.6. The exchange rate is not fixed at the time of creating an Order. If the exchange rate changes by 0.01% before the funds are credited, the machine automatically recalculates the exchange rate at the moment of crediting the deposit to the partner's exchange, according to the latest network confirmation. The order is deleted automatically after 30-90 minutes if the deposit is not received, and the order will be restored automatically when the payment is received, in which case the payout amount will be recalculated at the rate at the moment of payment receipt.
6.8. The time for crediting funds to Visa and MasterCard cards varies from a few seconds to 5 business days. Basically, 99% of transfers are credited instantly.
6.9. Deposits and withdrawals on Visa/MasterCard EUR/USD are NOT supported from any cards issued by banks in the following countries:
- Albania, Algeria, Anguilla, Andorra, Antigua and Barbuda, Argentina, Afghanistan, Bahamas, Bangladesh, Barbados, Bahrain, Bermuda, Belarus, Bolivia, Botswana, Brazil, Brunei, Burundi, Venezuela, Haiti, Guatemala, Honduras, and Vanuatu, Djibouti, Dominican Republic, Egypt, Gabon, Guatemala, Haiti, Guinea, Guinea-Bissau, Honduras, Grenada, Guinea, Guinea-Bissau, Haiti, Honduras, Djibouti, Egypt, Grenada, Western Sahara, Zambia, Zimbabwe, Vanuatu, Venezuela, Cambodia, China, Colombia, Comoros, Congo, Costa Rica, Côte d'Ivoire, Cuba, Democratic Republic of the Congo, Egypt, Iceland, Iran, Iraq, Jordan, Iceland, Laos, Lesotho, Liberia, Lebanon, Libya, Venezuela, Viet Nam, Yemen, Zambia, Zimbabwe, Mauritius, Madagascar, Mali (Melilla), Maldives, Mauritius, Martinique, Marshall Islands, Macau, Mexico, Mozambique, Mongolia, Myanmar, Namibia, Nepal, Niger, Nigeria, Nepal, and the Islamic Republic of Iran, Nicaragua, Cook Islands, Pakistan, Palestine, Panama, Paraguay, Peru, Puerto Rico, Republic of Liberia, Reunion, Russia, Rwanda, El Salvador, United Arab Emirates (UAE), and the United States, Samoa, Sao Tome and Principe, Sark, Saudi Arabia, Saharan Arabian Democratic Republic, North Korea (DPRK), Saint Barth, Senegal, Saint Maarten, Serbia, Seu, and the United States of America, Somalia, Sudan, Sierra Leone, Somalia, Taiwan, Tanzania, Togo, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, United States of America (USA), Uruguay, and Uganda, Central African Republic (CAR), Chad, Lanka, Switzerland, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, South Africa, South Sudan, Switzerland, Jamaica, India, and Uganda.

The list of countries with which we do not work via Visa:

Afghanistan, Central African Republic, Republic of the Congo, Democratic Republic of the Congo, Libya, Mali, Myanmar, Pakistan, North Korea, Palestine, Sudan, South Sudan, Somalia, Sudan, Syria, Venezuela, Syria, Venezuela, Yemen, Zimbabwe, Mongolia, Trinidad Algeria, Bolivia, Ecuador, Egypt, Morocco, Nepal, Qatar, UAE, Western Sahara, USA, Turkey, China, Puerto Rico, Russia, Belarus, Kyrgyzstan

The list of countries we work with under Mastercard:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Liechtenstein, Norway, United Kingdom
6.10. If the account address of the User's Electronic Asset has not passed the AML check, then in order to receive the Resulting Currency or return the Electronic Asset, the User undertakes to undergo video verification (send a video to [email protected]), which will clearly show the User's face, passport, as well as information about the application. In addition, if the User's wallet has “High” risks (Dark Market, Dark Service, Illegal Service), information about the origin of the funds must be added to the video verification: how did the User get the funds? (transferred from another platform (path, hash and details), bought on the platform (orders), bought by agreement (correspondence, proof of payment and crediting of the purchased goods), etc.)
6.11. The e-Crypto Service has the right to suspend the transaction and withhold the User's funds in order to prevent fraudulent and other actions that may cause financial and reputational losses to the Service or the User.
6.12. The e-Crypto Service has the right to set quantitative limits on Transactions. Information about the limits is indicated on the Service website. In case the User violates the minimum-maximum transaction limits when paying for the application, the Service shall not be liable for the User's losses caused by this error.
6.13. If the User has transferred the Electronic Asset to a network other than the one specified in the Application, the resulting Resulting Currency or return of the Electronic Asset will be transferred to the User minus 25 USD and the network commission.
6.14. The Service does not support transactions with smart contracts. The Service is not responsible for the Client's financial losses that may be caused by a transaction with a smart contract initiated by the Client.

7. Entry into force of the Agreement

7.1. This Agreement is considered to be concluded on the terms of a public offer accepted by the User when submitting the Application.
7.2. Any information displayed by the e-Crypto Service on the Service's website, including information displayed in the process of filling out the Application, shall be considered a public offer.
7.3. The acceptance of the public offer is recognized as the User's actions to complete the formation of the Application, which confirms his intention to use the services of the e-Crypto Service on the terms described in this Agreement and specified in the Application.
7.4. The date and time of acceptance, as well as the parameters of the terms of the Application shall be recorded by the e-Crypto Service automatically at the time of completion of the Application.
7.5. The Agreement shall enter into force upon completion of the Application by the User. The User shall have the right to refuse to execute a transaction under the Application before paying for the Transaction.

8. Responsibility of the parties

8.1. The e-Crypto Service shall be financially liable to the User in the amount of funds or electronic assets entrusted by the User for the execution of the Application.
8.2. The e-Crypto Service is not responsible for malfunctions, errors and failures of the software and/or hardware ensuring the functioning of the e-Crypto Service services that have arisen for reasons beyond the control of the e-Crypto Service, as well as the User's related losses.
8.3. The Service provides services for the exchange, purchase and sale of electronic assets or electronic money. The e-Crypto Service does not provide fundraising services, does not provide payment for goods or services of other providers.
8.4. The e-Crypto Service is not responsible for the User's losses incurred as a result of illegal actions of third parties.
8.5. The e-Crypto Service shall not be liable for any delayed or unrealized Orders caused by an error of another Payment System or bank indicated by the User in the completed Order.
8.6. The User shall be solely responsible for the accuracy and correctness of the information provided by him/her when filling out the Application. If the User fails to provide or incorrectly provides the data, the e-Crypto Service shall not be liable for the User's losses caused by the error.
8.7. Information regarding the Transaction shall be stored in the Service database and shall be the primary source to which the Parties to the Agreement shall be guided in disputable situations.
8.8. The Parties shall be released from liability for full or partial failure to fulfill their obligations under the Agreement, if such failure was the result of force majeure circumstances that arose after the Agreement entered into force, as a result of extraordinary events that could not have been foreseen and provided that the Parties could not prevent these events or overcome their consequences.

9. Refunds

9.1. The Service undertakes to return the Electronic Assets sent by the User to the accounts of the Service only if the Exchange has not taken place, i.e. the User has not received the Assets from the Service to his/her account.
9.2. The refund is made for the amount of the Electronic Asset sent by the User to the Service accounts, minus the commission within the payment system network and the difference in the coin/usdt exchange rate.
9.3. The Service's actions regarding the return shall begin only after the User contacts the Service support service. This means that without the User's request, the Service does not act on the refund.

Important!

The e-Crypto Service shall have the right to unilaterally amend the Agreement by publishing the amendments on the System's Website. The amendments shall take effect from the moment of publication, unless another term of entry into force of the amendments is additionally specified when they are published.

The e-Crypto Service shall have the right to refuse the User's application without explaining the reasons for the refusal.

In case of suspicious actions during the application process, the Service has the right to suspend such operations until the reasons for such actions are clarified in order to avoid damage from hacker attacks.

The e-Crypto Service has the right to send the User information about the status of the exchange process to the specified e-mail address, as this is an integral part of the process of successful completion of the exchange.

The Service may suspend the use of the website for maintenance purposes. That is, the User assumes the risks associated with the fact that he/she cannot always use the services and the e-Crypto website or perform urgent transactions using your account.

Information about the User and his/her transactions is stored on the server and cannot be deleted.